FREE SHIPPING ON ALL AUS ORDERS OVER $150 AUD (ex Camp Chairs and Awnings*)

Refund policy

RETURNS & EXCHANGE PROCEDURES

1. Please print and complete the "Returns and Exchanges Form" found in this link:

THE EXPLORE LIFE - RETURNS AND EXCHANGES FORM

2. Please post: a) The completed "Returns and Exchanges Form"; and b) The item(s) for return/exchange, to:

THE EXPLORE LIFE

SHED 16, 2 CALABRO WAY

BURLEIGH HEADS, QLD 4220

3. Once we receive your return, we will call or email you to:

a) confirm your exchange, refund or store credit (in the form of a gift card); and

b) request payment for any additional costs of your exchanged product(s) or postage.

RETURNS & EXCHANGE POLICY

Item(s) need to be returned to our warehouse within 21 days of purchase.
Item(s) must be unworn, unwashed, free from pet hair and still in original condition with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.
Item(s) that were On Sale, part of a Promotion or Special Offer at the time of Purchase CANNOT be returned for a refund. However, we can offer an exchange of sizes in the same style - unless, at the discretion of The Explore Life, the item is deemed not fit for purpose.
The customer is required to cover shipping costs both ways for return and exchange items.
Shipping costs are non-refundable.
As The Explore Life is not liable for the loss of any product, we highly recommend using a trackable postal service when returning items to us, in case of the unlikely event we do not receive it.
Providing an exchange is fully dependant on stock levels and is not guaranteed in all situations.
A customer service representative will request proof of the item fault you have received.

RETURN/EXCHANGE TIMEFRAMES

Once we receive your return into our warehouse, it usually takes up to 3-5 business days to process, once processed we then either ship out the exchange or process the refund or store credit (timeframe on shipping depends on your location).

Please be advised that if we are processing your refund to your credit card this will take between 2 - 3 days to appear on your credit card statement.

If you have any questions or concerns, please contact:

info@theexplorelife.com.au

WARRANTY
The Explore Life provides a 1 year replacement warranty against manufacturing faults or defects.

Conditions resulting from normal wear & tear, modification, misuse, abuse or incorrect fitment are not covered and will void the warranty.

In order to make a claim under this warranty, please contact our customer support team by emailing info@theexplorelife.com.au with photos of your damaged or faulty item, your order number and a detailed description and we will rectify this as soon as possible.